Return, Refund & Warranty Policy

Last updated: October 2025
Website: https://thecybershieldpro.com
Company Name: MMC
Registered Address: 9 Halstead St, South Hurstville, New South Wales 2220, Australia
Email: info@thecybershieldpro.com

1. General Policy

At The Cyber Shield Pro, we strive to ensure your complete satisfaction with every purchase.
If you are not fully satisfied with your product, you may request a return, exchange, or refund in accordance with the policy below.

2. Return Eligibility

Customers may return an item within 30 days from the date of receipt, provided that:

  • The product is unused, undamaged, and in its original packaging.

  • Proof of purchase (order number or receipt) is provided.

  • The product is not part of a clearance or final sale.

Returns that do not meet these conditions may be refused.

3. Return Process

To initiate a return or exchange, please contact us at info@thecybershieldpro.com with your order number and a brief explanation.
Once approved, you will receive instructions on how and where to send your item.

Return shipping costs are the responsibility of the customer unless the product is defective or an error was made in your order.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email.
If approved, your refund will be processed within 5 business days to the original payment method.

Please note:

  • Shipping fees are non-refundable (unless the return is due to a company error).

  • Refund times may vary depending on your bank or payment provider.

5. Exchanges

We accept product exchanges for eligible items returned within the 30-day period.
If you wish to exchange a product for a different model or a replacement, please contact us at info@thecybershieldpro.com before sending your item.

6. 2-Year Warranty

All products sold by The Cyber Shield Pro include a two (2) year warranty covering defects resulting from normal use.
If a product experiences an issue related to natural or intended use, we will replace it immediately — no questions asked.

This warranty does not cover:

  • Damage caused by misuse, negligence, or accidents.

  • Unauthorized modifications or repairs.

  • Normal wear and tear.

To make a warranty claim, please email us with photos or a brief description of the issue. Our support team will handle replacements promptly.

7. Legal Compliance

This policy complies with the Australian Consumer Law (ACL), which guarantees consumers certain rights regarding product quality, refunds, and repairs.

Your statutory rights are not affected by this policy.

8. Contact

For all return, refund, or warranty inquiries:
📧 info@thecybershieldpro.com
We will respond within 48 hours.

© 2025 MMC – All rights reserved.